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About CommBank outages

Commonwealth Bank outages can affect the CommBank app, NetBank, and card payments in shops.

Tip: If the app fails but NetBank works in a browser (or the other way round), you can usually still get to your accounts.

CommBank is up, but it won't work for me. What now?

  1. Refresh hard. Press Ctrl+F5 (Windows) or Cmd+Shift+R (Mac) to skip your browser's cache.
  2. Try another network. Switch your phone from Wi-Fi to mobile data. If it loads, your home network or internet provider is the issue.
  3. Restart your router. Unplug it for 30 seconds. This clears a lot of connection glitches.
  4. Turn off VPNs and ad blockers for a moment. Some sites block them.
  5. Update or reinstall the app if it's only the app that won't work.

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