About Netflix outages
Netflix problems usually come up as an error code on screen, endless loading, or 'Something went wrong'.
Tip: Netflix's own help page can test your device's connection; restarting the TV or streaming stick fixes a lot of errors.
For confirmed outages, also check Netflix's official status page.
Netflix is up, but it won't work for me. What now?
- Refresh hard. Press Ctrl+F5 (Windows) or Cmd+Shift+R (Mac) to skip your browser's cache.
- Try another network. Switch your phone from Wi-Fi to mobile data. If it loads, your home network or internet provider is the issue.
- Restart your router. Unplug it for 30 seconds. This clears a lot of connection glitches.
- Turn off VPNs and ad blockers for a moment. Some sites block them.
- Update or reinstall the app if it's only the app that won't work.